Shipping policy
🚚 SHIPPING POLICY — JOE AQUA PARADISE
At Joe Aqua Paradise, every order is packed with love, care, and experience. We handle every shipment with extreme care to ensure your plants and aquatic items reach safely.
OUR PROMISE
We pack every order carefully to maintain freshness and quality. Secure packaging is used specially for live plants, fishes, and terrariums to protect them from temperature changes and rough handling.
PROCESSING & DISPATCH TIMELINE
• Orders placed Monday to Wednesday: Dispatched within 1–2 working days
• Orders placed Thursday, Friday, Saturday, Sunday: Dispatched Monday to Wednesday
We avoid weekend shipping to prevent delays and ensure plants reach healthy.
SAFE & SECURE PACKAGING
We use protective materials, breathable wraps, and moisture-safe containers for safe delivery. We ensure:
• Safe packing methods
• Quality packing materials
• Reliable and quick dispatch
DELIVERY PARTNERS
We ship across India through trusted courier services. Delivery time: 2–5 working days, depending on location.
IMPORTANT NOTES
• Shipping charges calculated at checkout
• Only shipping within India
• Live items shipped only to serviceable locations
• No shipping on weekends or public holidays
SPECIAL NOTE FOR SOUTH INDIA
We ship South India orders through ST Couriers for safer handling of live plants.
If door delivery is unavailable in your area, you must collect from your nearest ST Courier branch. Tracking details will be shared — please track and collect promptly.